SERPENT Biscotti

Lead Time
All our rugs are made to order and the production time is 2 - 5 months, depending on the craftsmanship. See ‘Rug Information’ section for lead time. They can be fast tracked if you really need to hit a deadline with a fast track fee.

Shipping
Worldwide shipping is available on all orders and we will give you an estimate for shipping upon receipt of your order.

Returns
We are happy to accept returns of standard size and colour rugs purchased online within 7-days (returned at buyer’s expense), provided the item is in its original condition.

Returns are not possible on any custom or bespoke items you have ordered as these are tailor-made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering.

Regular maintenance will always help to extend the life of your rug. Head over to our Rug Care Guide here for general information and tips. For any specific queries, please contact our studio.

All our products are handwoven one piece at a time by our team. Due to this process, there may be minor variances in size, shape or colour, from one item to the next. Such variations are inherent in the manufacturing of handwoven rugs, but this is what makes them so unique.

Craftsmanship: Hand Tufted
Material: NZ Wool

Hand-tufted rugs are created with strands of wool punched through the backing with a tufting tool. This process forms loops that are then sheared to create piles that make out the rug's surface. The loops can be sheared into various heights and patterns, allowing for loads of variations in both feel and design and creating a very hardwearing, soft finish.

Dispatch between 6-12 weeks

Craftsmanship: Hand Knotted
Material: NZ Wool

Hand knotted rugs are composed of many thousands of individual knots, with the yarn tightly knotted by hand around the warp and weft of the rug, requiring highly skilled artisans and time, making them very high quality and long lasting.

Dispatch between 10-16 weeks