DELIVERY & RETURNS

In Stock
UK delivery time: 2-4 days
International delivery time: 5-12 days, depending on where it’s being shipped to.

Made To Order
The production time is 12 - 16 weeks, depending on the craftsmanship (see ‘rug information’ on the product page for lead times). 

Please note, all shipping times are estimates, larger rug sizes can take longer than the quoted time to produce. Our team will be in touch post order to confirm shipping times and we will give you updates along the way on the exact delivery date.

WORLDWIDE SHIPPING

We ship to most international destinations. Shipping will take longer but we will aim to ship the quickest option possible.

We will not be liable for any export or import duties, taxes, or holding fees arising as a result of the goods being sent to a destination outside the United Kingdom,  so please look into your country's import policy before ordering to avoid disappointment.

RETURNS

We are happy to accept returns of standard size and colour rugs purchased online within 14-days (returned at buyer’s expense), provided the item is in its original condition.

Returns are not possible on any custom or bespoke items you have ordered as these are tailor-made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering.