DELIVERY & RETURNS
All our rugs are made to order and the production time is 2 - 5 months, depending on the craftsmanship. See ‘Rug Information’ section for lead time. They can be fast tracked if you really need to hit a deadline (1 month) with a fast track fee.
Worldwide shipping is available on all orders and we will give you an estimate for shipping upon receipt of your order.
We are happy to accept returns of standard size and colour rugs purchased online within 7-days (returned at buyer’s expense), provided the item is in its original condition.
Returns are not possible on any custom or bespoke items you have ordered as these are tailor-made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering.