Ignis

Lead Time
All our rugs are made to order and the production time is 2 - 5 months, depending on the craftsmanship. See ‘Rug Information’ section for lead time. They can be fast tracked if you really need to hit a deadline with a fast track fee.

Shipping
Worldwide shipping is available on all orders and we will give you an estimate for shipping upon receipt of your order.

Returns
We are happy to accept returns of standard size and colour rugs purchased online within 7-days (returned at buyer’s expense), provided the item is in its original condition.

Returns are not possible on any custom or bespoke items you have ordered as these are tailor-made to your specifications. To avoid disappointment, please check whether an item is returnable before ordering.

Regular maintenance will always help to extend the life of your rug. Head over to our Rug Care Guide here for general information and tips. For any specific queries, please contact our studio.

All our products are handwoven one piece at a time by our team. Due to this process, there may be minor variances in size, shape or colour, from one item to the next. Such variations are inherent in the manufacturing of handwoven rugs, but this is what makes them so unique.

Craftsmanship: Hand Knotted 80 kpsi
Lead time: 14 - 18 weeks
Material: NZ Wool
Technique: cut pile

Hand knotted rugs are composed of many thousands of individual knots, with the yarn tightly knotted by hand around the warp and weft of the rug, requiring highly skilled artisans and time, making them very high quality and long lasting. The higher the knot count (kpsi), the finer the design and quality.